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We understand that information about you, your health and your family is personal and sensitive in nature. Children’s Hospital Colorado is committed to protecting the privacy of this information, as well as protecting the rights of our patients and their families. Below, we’ve outlined the hospital policies and procedures all Children’s Colorado locations follow to help us provide the best care possible.
Each time you or your family visit Children’s Colorado, we create a record of the care and services you receive. We need this record to provide you with quality care and to comply with certain legal requirements.
Children’s Colorado is committed to ensuring that your medical information is private and secure. We protect medical information as required by state laws and the federal rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Here, we understand parents, legal guardians and a patient’s spouse play a vital role in the medical care process. That’s why we welcome their visits. For all other guests, our visitation procedures include some limitations to prevent the spread of infection and allow adequate time for patients to heal.
Visitors to any inpatient area, emergency or urgent care center, and all outpatient clinics, including parents, legal guardians and a patient’s spouse, will need to provide identification at the appropriate check-in desk. Our team members will issue a visitor’s badge (for inpatient and emergency areas only) and provide navigation information.
There are lots of fun things for kids to see and do at each of our locations. They are magical places. But for safety reasons, children shouldn’t be left unattended in public areas.
Visitor hours are daily from 9 a.m. to 9 p.m. All visitors are welcome during visitor hours and will receive a brief health screen and an apple sticker each time they enter the unit. If we notice there’s an infection trying to sneak in the door with you, we can’t let you see any patients.
Parents, legal guardians and a patient’s spouse are welcome to visit. We ask that you not bring additional guests, including siblings, other family members or friends.
Children’s Colorado Notice of Privacy Practices applies to all of the records of your care generated by any of Children’s Colorado’s facilities. This notice, which also applies to University of Colorado School of Medicine physicians, provides information about the ways we may use and share your health information. We also describe your rights and certain obligations we have regarding the use and sharing of health information.
At Children’s Colorado, you and your child are our main concern, and we are here to make your stay here is as comfortable as possible. We are grateful for the trust you have in us and we aim to provide outstanding service to you and your child while you are here.
To help you better understand what to expect from Children’s Colorado experts and facilities, we’ve created an overview of your rights and responsibilities at Children’s Colorado.
If you are concerned about the quality of care you or a loved one have received at Children’s Colorado, our patient advocates can walk you through the grievance process. Learn more about our grievance procedure.
Communication is important in providing the best care possible for you and your child. At any Children’s Colorado location, you have the right to:
At Children’s Colorado, we believe in providing the best care possible. We also believe that an upfront explanation of costs and coverage are important, so that families know exactly what to expect. All patients and families have the right to:
Privacy is the cornerstone of quality healthcare. At Children’s Colorado, we abide by state and federal laws concerning privacy, as well as the emotional needs of a patient. Here, families and patients have the right to:
At any Children’s Colorado location, parents, families and patients have the responsibility to:
The safety of our patients is an important part of providing proper care. When you visit a Children’s Colorado location, you and your family have the responsibility to:
If a patient, parent or visitor breaks the rules, security will be called and you may be taken off the property. Children’s Colorado complies with all applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or gender.
It is the policy of Children’s Colorado to respect the rights of people 18 years old and older, and those authorized by federal and state laws to make healthcare decisions. At Children’s Colorado, adults age 18 and older have the right to: